PRIVACY POLICY

Last updated: January 5, 2025

This Privacy Policy describes how Inventis Candles Houston (Inventis Consulting LLC) (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from inventiscandles.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

The terms "you" and "your" in this Privacy Policy refer to you as the user of the Services, whether you are a customer, a website visitor, or any other individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, operational requirements, legal obligations, or regulatory changes. We will post the updated Privacy Policy on the Site, modify the “Last updated” date, and take any other necessary steps as required by law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide our Services, we collect and have collected personal information over the past 12 months from various sources, as outlined below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use your personal information to:

• Communicate with you
• Improve and optimize our Services
• Comply with legal obligations
• Enforce applicable Terms of Service
• Protect the Services, our rights, and the rights of our users

WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we collect depend on how you interact with our Site and Services.
“Personal information” refers to any data that identifies, relates to, or can be associated with you.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information you submit through our Services may include:

• Contact details: Name, address, phone number, and email.
• Order information: Name, billing address, shipping address, payment confirmation, email, and phone number.
• Account information: Username, password, security questions, and other data used for account security.
• Customer support information: Any details you provide when communicating with us, such as inquiries through the contact form.

Some features of the Services require you to provide certain information directly. You may choose not to provide this information, but doing so may limit your access to specific features.
INFORMATION WE COLLECT ABOUT YOUR USAGE
We may automatically collect data about your interaction with our Services (“Usage Data”) through cookies, pixels, and other tracking technologies.
Usage Data may include:

• Device and browser information
• Network connection details
• IP address
• Interaction history with our Site and Services

SMS MARKETING AND NOTIFICATIONS
By providing your phone number and opting in, you consent to receiving SMS marketing messages, order updates, and notifications from Inventis Candles Houston (Inventis Consulting LLC).

• Data Collection: Your phone number is used only for SMS communication and is not shared with third parties except as necessary to provide SMS services.
• Opt-Out: You may opt out of SMS messages at any time by replying “STOP” to any received message. Standard SMS and data rates may apply.
• Terms & Privacy: For more details on how we handle your data, please review our Privacy Policy and Terms of Service.

INFORMATION WE OBTAIN FROM THIRD PARTIES
We may also collect data from third-party providers, including:

• Platforms that support our website and services (e.g., Shopify).
• Payment processors, which collect payment data (e.g., credit card, bank account, billing address) to process transactions.
• Tracking technologies, such as pixels, web beacons, SDKs, and cookies, that collect data when you visit our Site, open our emails, or interact with ads.

Any information we obtain from third parties is handled in accordance with this Privacy Policy.
HOW WE USE YOUR PERSONAL INFORMATION

1. Providing Products and Services

• Processing payments and fulfilling orders
• Sending notifications about orders, returns, and exchanges
• Managing your account

1. Marketing and Advertising

• Sending promotional emails, SMS messages, and mailings
• Displaying personalized ads based on your activity

→ EEA Residents: The legal basis for this processing is legitimate interest in selling our products (Article 6(1)(f) GDPR).

1. Security and Fraud Prevention

• Detecting and preventing fraud, illegal activity, or security breaches
• Protecting customer accounts and transaction data
• If you suspect unauthorized access to your account, contact us immediately

→ EEA Residents: The legal basis for this processing is legitimate interest in ensuring a secure website (Article 6(1)(f) GDPR).

1. Customer Support and Service Improvement

• Responding to inquiries and support requests
• Improving the Site and enhancing user experience

→ EEA Residents: The legal basis for this processing is legitimate interest in providing quality customer support (Article 6(1)(f) GDPR).

DISCLOSURE OF PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legal purposes, and other reasons, as outlined in this Privacy Policy. These circumstances include:

• Vendors and third-party service providers that perform services on behalf of Inventis Candles Houston (Inventis Consulting LLC) (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• Business and marketing partners to provide services and targeted advertising. Our partners use your information in accordance with their own privacy policies.
• With your explicit consent, when you request us to disclose certain information to third parties (e.g., for product shipping or social media login integration).
• Affiliates and subsidiaries to ensure efficient business operations.
• In the event of business transactions, such as mergers, bankruptcies, or legal obligations (e.g., responding to subpoenas, court orders, or law enforcement requests).

We do not use or disclose sensitive personal information without your consent, nor do we process it to infer personal characteristics.
Sharing Personal Data for Advertising and Marketing
Over the past 12 months, we have shared data with third parties for advertising and marketing purposes, including targeted advertising.
USER-GENERATED CONTENT
Our Services may allow users to post product reviews or other user-generated content. Any content you submit in public areas of our website will be accessible to all users.
We do not control who accesses the information you publicly share and are not responsible for any misuse of that information.
THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to third-party sites. We do not control their privacy policies and are not responsiblefor the accuracy, completeness, or security of information on those platforms.
CHILDREN’S DATA
Our Services are not intended for children, and we do not knowingly collect personal data from individuals under 16 years of age. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request its deletion.
As of the effective date of this Privacy Policy, we do not knowingly sell or share personal data of individuals under 16 years of age.
DATA SECURITY AND RETENTION
We implement reasonable security measures, but we cannot guarantee absolute security.
Data retention depends on factors such as:

• The need to maintain your account
• Service operations
• Legal compliance
• Dispute resolution and enforcement of policies

DISCLOSURE OF PERSONAL INFORMATION
We share personal data with service providers to facilitate service operations and fulfill contractual obligations. For example:

• Shopify is used for processing orders. More details: https://www.shopify.com/legal/privacy.
• We disclose data in response to legal requests, such as subpoenas or court orders.

BEHAVIORAL ADVERTISING
We use your data to deliver targeted advertising. For example:

• Google Analytics helps us analyze customer behavior. More details: Google Privacy Policy.

You can opt out of targeted advertising via:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• General opt-out portal: http://optout.aboutads.info/

YOUR RIGHTS
Depending on your location, you may have the following data rights:

• Right to Access: Request information about the data we store.
• Right to Delete: Request the deletion of your data.
• Right to Correct: Update inaccurate personal data.
• Right to Data Portability: Request a copy of your data.
• Right to Opt-Out of Data Sale: Prevent us from sharing your data with third parties.
• Right to Restrict Processing: Request a limitation on data processing.
• Withdrawal of Consent: Revoke consent for data usage.
• Right to Appeal: Challenge our decision regarding a data request.
• Managing Subscriptions: Opt out of marketing emails.

You may exercise your rights through our website or by contacting us.
We do not discriminate against users for exercising their rights.
COMPLAINTS
If you are dissatisfied with how we process your data, you may submit a complaint to your local data protection authority.
INTERNATIONAL DATA TRANSFERS
Your data may be processed outside of your country. When transferring data outside of Europe, we use Standard Contractual Clauses (SCCs) to ensure adequate protection.
CONTACT US
For any privacy-related inquiries, contact us at:
📧 Email: candles@inventis-consulting.com
Inventis Candles Houston (Inventis Consulting LLC)